Operational Transparency
NavRisk Central securely extends policy and claim information to policyholders, agents, providers, and other parties to those transactions. It provides self-service reporting, instant views of claim payment status, quoting, and policy renewal – on demand, with one simple login. It reduces or eliminates paperbound and ad hoc electronic processes and data interchanges. It facilitates and automates information gathering and coordination for mid-year changes, additions of insureds, claims status, payment status, and ad hoc reports. It streamlines the set-up of new claims, produces state First Reports of Injury, and generates reports for claims analysis. And with user-defined security levels, it allows only authorized staff members to access information and/or make changes.
NavRisk Central uses BPM technology to identify process deficiencies and bottlenecks. It executes, monitors, and manages core policy administration and claims management processes, tracking metrics and providing the basis for improvements to operations and customer service. BPM can dramatically reduce manual data entry, improve communication, and reduce paperwork.
The functionality of NavRisk Central includes:
- Policy Renewals
- Policy Quotes
- New Business Management
- Mid-Year Policy Changes
- Member and Agent Contact Management
- Loss Control Tools and Risk Management
- Claim Views and Analysis
- Certificates of Insurance
- Process Automation and Workflow
- Data and Transaction Security
- State First Reports of Injury
- Self-Service Report Generation
- Payment Details
- Provider Payment Approvals
- Post Events and News Items
NavRisk Central can be deployed via intranet or extranet. With single sign-on, it permits access to other applications, including personal productivity tools. It offers drag-and-drop controls for news, stocks, weather, and other informational tools. It can provide a collaborative environment using shared document management and search capabilities.
