Collaborative Software Development Meets Comprehensive Tech Support
DAVID’s Client Services team is the core of our company, and we are proud to offer the best customer support in the Insurance Risk Management software industry! DAVID Tech support builds on the collaborative software development process to meet each client’s specific needs. Throughout the client relationship, a dedicated Account Manager and full support staff are on hand to answer questions, provide technical support and training on new features and releases.
Our support team members offer personalized service, whether it’s walking you through creating a new report or providing a refresher in how to setup a business rule. We want to make sure that questions are answered and that you have the information you need to excel in your functional area. Additionally, clients have access to a secure Client Center where they can access training documentation, submit and manage support issues, collaborate on product ideas and share tips with other clients.
Our user conferences provide an educational and collaborative setting for our clients and DAVID staff members to engage face to face in a fun and productive environment. NAVRISK continues to be developed hand in hand with our clients through our Product Steering Committees and Development Partner Program. We are in regular communication with our clients about their business challenges and these programs channel those conversations into product enhancements and optimization.
We are committed to client success, and hold our client relationships in the highest regard. Industry tradeshows are like family reunions for us as we are always delighted to see our clients. We’ve worked with many of them for 5, 10, 20+ years! If you are looking to be treated as a person and not just a number among the masses, join our DAVID client family. You are a welcomed addition!